Refund Policy

Effective Date: June 24, 2025

Thank you for shopping at SMONE. We pride ourselves on offering high-quality digital products and services. Due to the digital nature of our products, which are delivered instantly or electronically and cannot be physically returned, our policy on refunds is necessarily strict.

1. General Policy

All sales on SMONE are considered final and non-refundable once the product has been delivered.

We strongly encourage you to carefully read the product description, specifications, and system requirements before making a purchase to ensure it meets your needs. If you have any questions about a product, please contact us before you buy.

2. Circumstances for a Refund

While all sales are final, we may consider issuing a refund or store credit on a case-by-case basis under the following specific circumstances:

• Non-Delivery of the Product:
  You have not received the delivery email within the maximum stated timeframe for your order type (e.g., 24 hours for manual processing) after checking your spam/junk folder and verifying your email address.
  
• Product Is Defective or Not-As-Described:
  • The license key or account provided is invalid, has already been used, or is demonstrably different from what was described on the product page.
  • For such claims, you must contact us within 7 days of purchase and provide evidence of the issue (e.g., screenshots of the error message with the key visible).
  • We reserve the right to attempt to resolve the issue first by providing a replacement product. If a replacement cannot be provided, a full refund will be issued.
    
• Duplicate Purchase:
  You accidentally purchased the exact same product twice in two separate orders. We will refund the duplicate transaction.

3. Circumstances Where No Refund Will Be Issued

We will not issue a refund or credit under (but not limited to) the following circumstances:

• You changed your mind after purchase.
• You purchased the product by mistake (e.g., for the wrong platform or system).
• The product is incompatible with your system, and system requirements were listed on the product page.
• You no longer need the product.
• You cannot activate the product due to reasons not caused by a fault in the product itself (e.g., regional restrictions you were unaware of).
• The license key or account credentials have been delivered and viewed by you.
• You found the product cheaper elsewhere.

4. How to Request a Refund

To request a refund, please contact our support team via our Contact page. You must include your order number and provide a detailed explanation of the issue, along with any required evidence. Our team will review your request and respond within 1-3 business days.

5. Refund Processing

If your refund request is approved, the funds will be returned to your original method of payment within 5-10 business days. Please note that processing times can vary depending on your bank or payment provider.