Delivery Policy

Effective Date: June 24, 2025

Thank you for shopping at SMONE. We specialize in digital goods and are committed to providing you with fast, secure, and convenient access to your purchases. Please read our policy below to understand how you will receive your products.

1. General Policy

All products sold on our website are digital in nature and are delivered electronically. No physical items will be shipped, and no shipping charges will be applied to your order.

It is the customer’s responsibility to provide a correct and active email address at checkout. SMONE is not responsible for delays or non-delivery resulting from an incorrect email address provided by the customer.

2. Delivery Method

All products, including software license keys, account credentials, activation codes, and service details, will be delivered to the email address associated with your order.

Upon fulfillment, you will receive a “Delivery Confirmation” email containing all the necessary information to access and use your product. This is separate from your initial “Order Confirmation” receipt.

3. Processing & Delivery Timeframes

To ensure the accuracy and security of every order, all digital products sold on our Site require manual verification and processing by our team.

We process orders during our standard business hours. After your payment is successfully confirmed, we strive to fulfill your order as quickly as possible. The estimated delivery time for all products is typically within 1 to 24 hours.

Please note that orders placed outside of our business hours, on weekends, or on public holidays will be processed on the next business day. We appreciate your patience as we work to get your product to you swiftly and securely.

4. Haven’t Received Your Order?

If you have not received your delivery email within the estimated timeframe for your order type, please take the following steps before contacting us:

1. Check your Spam or Junk folder. Sometimes, delivery emails are mistakenly filtered.
2. Verify your email address. Please ensure the email address you provided at checkout is correct.
3. Log in to your SMONE account. If you created an account, your product details may also be available in your order history.

If you have completed these steps and still cannot locate your product, please contact our support team immediately.

5. Contact Us

If you have any questions about our Delivery Policy or the status of your order, please do not hesitate to reach out to us via our [Contact page]. Please include your order number in your message for faster assistance.